Trust is an invaluable asset in business. It is the foundation upon which relationships are built, and it significantly influences customers’ decisions about whether or not to engage with your company.
How to build trust signals
A trust signal is any piece of evidence that reassures prospective customers of your reliability. These signals act as indicators that reassure your audience that your business is reliable and professional. These signals could be a variety of things, a positive review, an industry award, or a high-quality backlink from a respected website, trust signals serve as proof points that build confidence and help customers feel more comfortable about choosing your business over competitors.
Trust signals can be particularly effective when displayed on your website or included in your communications efforts. A genuine positive review from a client on your social media can be a fantastic trust signal. Trust signals can inform different sections of a business growth strategy, including inbound marketing, outbound marketing and your website.
Become trusted by Google
The role of the media in gaining third-party trust signals
Public relations (PR) is another crucial aspect of building trust signals. Through strategic PR efforts, businesses can secure positive media coverage that enhances their credibility. Mentions in respected publications or websites add legitimacy to your business and serve as a strong signal to both customers and search engines. Being associated with reputable outlets or receiving awards from established industry bodies can drastically improve how your company is perceived.
Be a Thoughtful Leader
Transparency plays a pivotal role in building trust and customers are increasingly scrutinising businesses not only based on their offerings but also on their ethical standards and business practices. Becoming a Thoughtful Leader is about taking an outward-in approach by focusing on what is needed in the world and looking at how your business can be a force for positive change. Whether it’s your approach to sustainability, your treatment of employees, or the transparency of your supply chain, being open about your operations fosters trust. PR agencies can help you communicate these aspects clearly, ensuring that your audience understands your values and is more likely to trust you with their business.
Embrace customer and influencer feedback
The power of positive word-of-mouth and third-party endorsements cannot be overstated. While paid advertisements can promote your offerings, they don’t carry the same weight as independent validation. A glowing review from a customer or a favourable mention from an industry influencer is far more effective at establishing trust. Customers are more likely to trust what others say about your business than they are to trust what you say about yourself.
When it comes to customer reviews, their role as a trust signal is invaluable. Reviews serve as powerful social proof, demonstrating that your products or services have satisfied others. Case studies, too, can act as trust signals, showcasing the real-world impact your business has had on its customers. Potential clients can see the tangible benefits of working with you, making it easier for them to make the leap from consideration to conversion.
Manage your online reputation
But while reviews are crucial, businesses must also recognise the potential downside. Negative feedback, particularly on social media, can rapidly escalate if not managed carefully. Social platforms are places where customers can share their opinions publicly, for better or worse. Monitoring these channels and responding promptly to both positive and negative comments is essential for maintaining a strong, trustworthy reputation. By addressing complaints or concerns transparently and professionally, you can demonstrate your commitment to customer satisfaction and reinforce trust in your brand.
As people make their decisions with online research, the importance of online trust signals will only increase. Businesses that focus on providing valuable content, securing credible endorsements, and maintaining transparency will find themselves better positioned in the long term. Trust is not a one-time achievement; it is an ongoing effort that requires constant nurturing.
AI increases the value of human trust signals
In the future, the integration of AI and automation into customer service may challenge trust in new ways. With the rise of AI-generated content and automated systems, consumers may become more wary of what they see online. To combat this, businesses will need to emphasise the human aspect of their operations, ensuring that their brand remains genuine, relatable, and accountable. As AI continues to change the landscape of customer interactions, businesses that prioritise human connections and transparent communication will have the upper hand in building trust with their audiences.
Use trust signals to set your brand apart
Trust signals shape how your brand is perceived, both by customers and search engines, and they play a crucial role in fostering long-term relationships. By strategically incorporating trust signals into your content, PR efforts, and customer interactions, you can build a reputation for reliability and credibility that will set you apart in a competitive market. The businesses that truly understand the importance of trust and invest in it will reap the rewards of stronger customer loyalty, better rankings, and sustained growth.
Sarah Woodhouse
Sarah Woodhouse is a director and co-owner at AMBITIOUS, a strategic communications agency. Sarah is a seasoned public relations and communications professional with over 21 years’ experience working in the UK and Asia. Based in Bristol, but with a national and international reach, AMBITIOUS helps clients find, engage and grow audiences. From print and digital PR to communications strategy, media training, social media and content services – it connects clients to the conversations that matter.
